How do I check my remaining Tokens?

Users may check their remaining Tokens by going through the Menu and clicking on Tokens Details under Tokens section. The page will show how many tokens have been credited, debited and balance out of each category (Free, Offered and Purchased Tokens).

Do Tokens expire?

Unused Offered tokens and Purchased tokens will automatically be rolled over to the following month. 

Free tokens that are not used within a month will be replaced or rolled over in the succeeding month depending on the membership category status.

• Insiders - any unused free tokens under this membership plan will be removed and replaced with 15 free tokens
• Heroes - members under this tier will have a maximum of 10 free tokens carry over to the following month.
• Legends - members will have unlimited tokens every month.

If I cancel my bid, will I get a refund of my spent tokens?

The answer is no.

If Taskenator removes a job, will I get a refund of Tokens spent?

The answer is Yes. We will return the tokens spent to bid on a job removed by Taskenator.

If a client cancels a job, will I get a refund of Tokens spent?

The answer is Yes. If a client cancels a task which is not yet awarded to any tasker, we will return the tokens spent on bidding for that task.

How do I check my earnings?

Total earnings can be checked on “My Earnings” under the Payments section by clicking on the Menu at the top side of the site. This includes amount credited to your account, fees deducted, and other details pertaining to the payment received.

How can I track Invoices for all rendered tasks?

You can do this by clicking Menu and going to the Payment section. Click on “Invoices”. This will show you the list and status of all invoices sent per Task.

How can I withdraw my payments?

Use your PayPal account to withdraw the payments that you receive from customers.

To know more about withdrawing payments for PayPal, visit this link.

What should I do if a task looks suspicious?

If you think a task looks suspicious, let us know immediately by sending us an email to support@taskenator.com and we will address the issue as quickly as possible.

Please follow our FAQ section on detecting scams, for some of the common warning signs.

How can customers contact me?

Customers can search through our database to look for Taskers. They will have the opportunity to invite you to bid on that task if they think that your qualifications and experience match what they need.

How do I increase my chances to be more successful when bidding on Tasks?

With competition present in the market, you will have higher chances of getting awarded by applying to Tasks that match your specialty and skillset. Also, upon signing up, make sure to complete all necessary information and have your Profile Completeness bar indicator reach 100%. Do your best with previous tasks awarded as Ratings and Reviews on your profile also affect a customers decision in awarding tasks.

How will I know when I am awarded a task?

You will receive an alert through the platform and we will also send you an email unless you have unsubscribed from the mailing list.

The customer doesn’t want to pay, what should I do?

Make sure the task was completed according to the customer’s request. You should only request payment when the task is completed. Customers will have up to 7 days to settle an invoice. After the allotted time for settling an invoice has passed and the customer has not paid, send them a message to find out if there’s a problem and how you can best fix it.

If you still haven’t heard from the customer, then we will assist you in resolving this. .You may refer to the Dispute section of the Terms and Conditions for more information or send us a message with a detailed description of the issue.

My customer requests a refund, what should I do?

You may refer to the link below for more information on refunds, if such has been agreed on by both parties.

PayPal

Response time for a Dispute:

Once a Customer raises a dispute against a Tasker, a 4 day response time will be given to the Tasker to respond to it. Otherwise, they will automatically lose the dispute and the pending Milestone will be returned to the Customer's account.