I have forgotten my password, what should I do?

During sign in, click on the ‘I forgot my password’ link, and follow the on-screen instructions. You should receive an email with a link to reset your password.

Why can’t I sign into my account?

The most common reason users cannot sign in to their accounts is because they have entered a wrong password. If you do not remember your password, please follow the instructions under ‘I have forgotten my password, what should I do?’

If this is not the case, it may be that you have violated one of our terms and conditions or policies. If you believe you have been wrongfully locked out of your account, please contact us at support@taskenator.com.

How can I modify my email notifications?

From the “Settings” menu in your account, click on “Email Settings” to modify your email notifications.

How do I contact Taskenator?

To contact Taskenator please send an email to info@taskenator.co.

What are the customer support hours of operation?

Our customer support will make every effort to attend to your support requests within 24 hours.

Basic Troubleshooting

In the case you experience a technical or usability issue on our website, please follow the steps below before submitting a ticket or contacting us to ensure it is not related to your browser:
Clear the cache and cookies within your browser.
Ensure that you are using the latest version of the browser. Most sites work best on Google Chrome, Firefox, or Microsoft Edge.
Log out of your Taskenator account and log back in.
Repeat what you were trying to do when you encountered the issue.
If the problem persists, please contact us at support@taskenator.com and describe the problem in as much detail as possible.

How to detect a scam - common scam warning signs

At Taskenator we want you to stay safe and avoid being scammed. Here are some of the most common scam warning signs and ways to detect them. Please note that this is not an exhaustive list and the items are not always a definite indicator of a scam, however, it is usually best to avoid them regardless.
An employer is requesting payment before giving you the project. This is in no way permitted - Taskenator is a free service and we do not allow charges for task opportunities or bidding.
Your employer is requesting to pay you outside of Taskenator, e.g. through Bitcoin, bank transfer, or cash. This is not only a violation of our Terms and Conditions, but it is not a safe or guaranteed method of payment and can result in numerous fees from financial institutions.
The project requires the use of your personal details or documents - for obvious reasons, this is a big no-no, unless it is expressly required by law like when a task requires a contractor license or qualification certificate. Please be vigilant in providing personal details where possible.
A tasker requests payment before work is provided. We understand that in some cases, such as construction, materials may need to be purchased. However, in most cases, payment should be provided after work has been done, not before, be this by milestone or at the end of a project.

Who can request a task cancellation?

Both the tasker and client may send a request for task cancellation.

When can I send a task cancellation request?

Task cancellation requests can be sent anytime provided that reasons for cancellation are valid.

Response time for a task cancellation request?

A user must respond within 3 days upon receiving a task cancellation request. If a response is not made within 3 days, the task will automatically be cancelled in our system.

What happens if I decline a task cancellation request?

Taskenator strictly encourages users to sort out issues between both parties first before proceeding to a dispute resolution. But if a user declines a cancellation request, they can settle it via the dispute resolution process.

When should I raise a dispute?

If a dispute arises concerning a project or the quality of service, Users may raise a dispute using the Dispute form.

How do I file a dispute?

Users are required to be logged in on their account to be able to raise a dispute. After logging in, click support at the bottom of the site and you will be redirected to https://support.taskenator.com. Once redirected, select the Dispute button and then click generate dispute. This will load Taskenator’s Dispute Form. The form must be completed fully and accurately to the best of your knowledge with as much information as possible.

What information is needed in filing for a dispute?

Users will be asked to fill out all this information regarding the dispute.
Task ID
The date that the Issue started and occurred
Role (Customer or Tasker)
Name of the person involved with the task
Percentage of correct task completion
Write the detailed account of what happened with the task
If there is a missing or damaged part of the project, include it as well as the value of the item
The resolution being sought should also be included
Proofs or documentation for the dispute can be uploaded as part of specifying the issue for the dispute.

What local tasks can I post on Taskenator?

You can post local tasks such as: ‘handyperson’ jobs, house cleaning, dog walking, personal shopper, flower delivery, and much more. The possibilities are endless. You can post any task you want on our platform as long as it is legal and adheres to ethical and moral standards.